Refund Policy

Last Updated: [Update Date]

At Primo Car Wash, we strive to provide high-quality services to all our customers. If you are not fully satisfied with your experience, please review our refund policy below.

Eligibility for Refunds

Refunds may be requested under the following circumstances:

  • If the service was not performed as described or promised.
  • If there was significant damage caused to your vehicle during the service.
  • If you canceled your appointment more than 24 hours in advance and would like a refund for a prepaid service.

Requesting a Refund

To request a refund, please contact our customer service team within 7 days of your service at info@primocarwash.com. Please include your receipt and a brief description of your concern.

Refund Process

Once your refund request is received, we will review your case and notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment, within a certain number of days.

Exceptions

There are certain situations where only partial refunds are granted:

  • Service fees that have already been utilized.
  • Any service that has been altered or customized after purchase.

Contact Us

If you have any questions about our refund policy, please feel free to reach out to us at info@primocarwash.com.

Thank you for choosing Primo Car Wash. We appreciate your understanding and look forward to serving you again!

Warm regards, The Primo Car Wash Team